Thank you for using RoadNStays! Trust is an important virtue and the information that’s shared with us helps us to provide a great experience with RoadNStays. Our privacy team is committed to protecting all the personal information. This purpose of the Privacy Policy is to layout the principles on how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of the RoadNStays Platform and the Payment gateways. Please read the privacy policy on the applicable site.
If you see an undefined term in this Privacy Policy (such as “Listing” or “RoadNStays Platform”), it has the same definition as in our Terms of Service (“Terms”).
When this policy mentions “RoadNStays,” “we,” “us,” or “our,” it refers to the RoadNStays company that is responsible for your information under this Privacy Policy. As the current operations are hosted in Pakistan so the data controller remains RoadNStays, Pakistan.
This Privacy Policy also applies to the Payment gateways provided to you by Payment gateways pursuant to laws and regulations of the State Bank of Pakistan. When using the Payment gateways, you will be also providing your information, including personal information, to one or more externa Payments gateways, which will also be the Data Controller (the “Payments Data Controller”) of your information related to the Payment gateways. In all cases, RoadNStays payment gateways are fully regulated and may process any personal information according to enforced regulations and lawsenforced by State Bank of Pakistan and the Government of Pakistan. Please see the Contact Us section below for contact details of the Data Controllers and Payments Data Controllers.
Given below are general categories of information we collect.
This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
Account InformationWhen you sign up for an RoadNStays Account, we require certain information such as your first name, last name, email address, and date of birth
Profile and Listing InformationTo use certain features of the RoadNStays Platform (such as booking or creating a Listing), we may ask you to provide additional information, which may include your address, phone number, and a profile picture
Identity Verification Information. To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government issued ID, passport, national ID card, or driving license, as permitted by applicable laws) or other authentication information.
Payment InformationTo use certain features of the RoadNStays Platform (such as booking or creating a Listing), we may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments (via RoadNStays Payment gateways).
Communications with RoadNStays and other Members. When you communicate with RoadNStays or use the RoadNStays Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.
Additional Profile Information. You may choose to provide additional information as part of your RoadNStays profile (such as gender, preferred language(s), city, and a personal description). Some of this information as indicated in your Account settings is part of your public profile page, and will be publicly visible to others.
Contact Information You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the RoadNStays Platform, like inviting them to use RoadNStays.
Other InformationYou may otherwise choose to provide us information when you fill in a form, update or add information to your RoadNStays Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, share your experience with us (such as through Host Stories), or use other features of the RoadNStays Platform.
The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment gateways:
Payment Information. When you use the Payment gateways, the Payments Data Controller requires certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law.
Identity Verification and Other Information. If you are a Host, the Payments Data Controller may require identity verification information (such as images of your government issued ID, passport, national ID card, or driving license) or other authentication information, your date of birth, your address, email address, phone number and other information in order to verify your identity, provide the Payment gateways to you, and to comply with applicable law.
Geo-location Information. When you use certain features of the RoadNStays Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. RoadNStays may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
Usage Information. We collect information about your interactions with the RoadNStays Platform such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the RoadNStays Platform.
Cookies and Similar Technologies. We use cookies and other similar technologies when you use our platform, use our mobile app, or engage with our online ads or email communications. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information. Our business partners may also use these tracking technologies on the RoadNStays Platform or engage others to track your behavior on our behalf.
Pixels and SDKs. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and target ads. For apps, that third parties, including Facebook, may collect or receive information from your app and other apps and use that information to provide measurement services and targeted ads. Users can opt-out of the collection and use of information for ad targeting by updating their Facebook account ad settings and by contacting opt-out@roadnstays.com with a description of your request and validation information. Users can access a mechanism for exercising such choice by going to our Cookie Policy.
Payment Transaction Information. RoadNStays does not collect your payment credentials and only uses billing information to clear its accounts with guests and hosts.
RoadNStays and RoadNStays Payments may collect information, including personal information, that others provide about you when they use the RoadNStays Platform and the Payment gateways, or obtain information from other sources and combine that with information we collect through the RoadNStays Platform and the Payment gateways. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
Our websites and applications are not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us using the information provided under the “Contact Us” section below.
We may use, store, and process personal information to (1) provide, understand, improve, and develop the RoadNStays Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with RoadNStays Policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
We process this personal information for these purposes given our legitimate interest in improving the RoadNStays Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
We may use the personal information as a part of Payment gateways such as to: Enable you to access and use the Payment gateways.
Detect and prevent fraud, abuse, security incidents, and other harmful activity. Conduct security investigations and risk assessments.
Conduct checks against databases and other information sources. Comply with legal obligations (such as anti-money laundering regulations). Enforce the Payment Terms and other payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences. The Payments Data Controller processes this personal information given its legitimate interest in improving the Payment gateways and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your RoadNStays Account or when you participate in promotional activities conducted by RoadNStays partners or third parties.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the RoadNStays Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be if your interest.
The social media platforms with which we may share your personal information are not controlled or supervised by RoadNStays. Therefore, any questions regarding how your social media platform service provider processes your personal information should be directed to such provider.
Please note that you may, at any time ask RoadNStays to cease processing your data for these
direct marketing purposes by sending an e-mail given on our website.
To help facilitate bookings or other interactions between Members, we may need to share certain information, including personal information, with other Members, as it is necessary for the adequate performance of the contract between you and us, as follows:
When you as a Guest submit a booking request, certain information about you is shared with the Host (and Co-Host, if applicable), including your profile, full name, the full name of any additional Guests, your cancellation history, and other information you agree to share.
When your booking is confirmed, we will disclose additional information to assist with coordinating the trip, like your phone number.
When you as a Host (or Co-Host, if applicable) have a confirmed booking, certain information is shared with the Guest (and the additional Guests they may invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Accommodation or Experience address.
When you as a Host invite another Member to become a Co-Host, you authorize the CoHost to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.
When you as a Guest invite additional Guests to a booking, your full name, travel dates, Host name, Listing details, the Accommodation address, and other related information will be shared with each additional Guest.
When you as a Guest initiate a Group Payment Booking Request certain information about each participant such as first name, last initial, profile picture as well as the booking details is shared among all participants of the Group Payment Booking Request. We don’t share your billing and payout information with other Members.
The RoadNStays Platform lets you publish information, including personal information, that is visible to the general public. For example: Parts of your public profile page, such as your first name, your description, and city, are publicly visible to others.
Listing pages are publicly visible and include information such as the Accommodation or Experience’s approximate location (neighborhood and city) or precise location (where you have provided your consent), Listing description, calendar availability, your public profile photo, aggregated demand information (like page views over a period of time), and any additional information you choose to share.
After completing a booking, Guests and Hosts may write Reviews and rate each other. Reviews and Ratings are a part of your public profile page and may also be surfaced elsewhere on the RoadNStays Platform (such as the Listing page).
If you submit content in a community or discussion forum, blog or social media post, or use a similar feature on the RoadNStays Platform, that content is publicly visible.
Hosts may need to use third party services available through the RoadNStays Platform to assist with managing their Accommodation or providing additional services requested by you, such as cleaning services or lock providers. Hosts may use features on the RoadNStays Platform to share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers for the purposes of coordinating the stay, managing the Accommodation, or providing other services. Hosts are responsible for third party service providers they use and ensuring those service providers process Guest information securely and in compliance with applicable law
including data privacy and data protection laws.
RoadNStays and RoadNStays Payments may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary. These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person’s vital interests or for the purposes of our or a third party’s legitimate interest in keeping the RoadNStays Platform secure, preventing harm or crime, enforcing or defending legal rights, facilitating the collection of taxes and prevention of tax fraud or preventing damage.
In jurisdictions where RoadNStays facilitates the Collection and Remittance of Occupancy Taxes, Hosts and Guests, where legally permissible according to applicable law, expressly grant us permission, without further notice, to disclose Hosts’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations and Occupancy Taxes to the relevant tax authority.
In jurisdictions where RoadNStays facilitates or requires a registration, notification, permit, or license application of a Host with a local governmental authority through the RoadNStays Platform in accordance with local law, we may share information of participating Hosts with the relevant authority, both during the application process and, if applicable,
periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.
If you have linked your RoadNStays Account to the RoadNStays Account of a company or other organization (an “Enterprise”), added your work email address, or have a booking facilitated via another party (such as the future employer or other entity) or used a coupon in a similar capacity in connection with an Enterprise (such as using a coupon to pay for an accommodation for an enterprise related event like employment onboarding, orientation, meetings, etc.) through one of our Enterprise products, that Enterprise will have access to your name, contact details, permissions and roles, and other information as required to enable use by you and the Enterprise of such Enterprise products.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes.
We may review, scan, or analyze your communications on the RoadNStays Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on RoadNStays’s legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
You may link your RoadNStays Account with your account at a third party social networking service. We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
The RoadNStays Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). RoadNStays doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, RoadNStays, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
Consistent with applicable law, you may exercise any of the rights described in this section before your applicable RoadNStays Data Controller and Payments Data Controller.Please note that we may ask you to verify your identity and request before taking further action on your request
You may access and update some of your information through your Account settings. If you have chosen to connect your RoadNStays Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your RoadNStays Account).
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an RoadNStays Account for fraud or safety reasons, we may retain certain information from that RoadNStays Account to prevent that Member from opening a new RoadNStays Account in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, RoadNStays and RoadNStays Payments may keep some of your information for tax, legal reporting and auditing obligations. Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the RoadNStays Platform, even after your RoadNStays Account is cancelled.
However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
Because we maintain the RoadNStays Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section below or with a supervisory authority.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.
RoadNStays reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the RoadNStays Platform and update the “Last Updated” date at the top of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the RoadNStays Platform will be subject to the revised Privacy Policy
If you have any questions or complaints about this Privacy Policy or RoadNStays’s information handling practices, you may email us at the email addresses provided at our websites.
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